Privacy Policy

1. Introduction

ARVEX ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our website and Services. This policy applies to clinic owners, their staff, and visitors who interact with our platform.

2. Information We Collect

Account information: name, email address, phone number, clinic name, and billing details you provide when signing up.

Patient data you process: messages, phone numbers, and appointment information transmitted through ARVEX tools on behalf of your clinic. ARVEX processes this data as a service provider on your behalf; you remain the owner and controller of that data.

Usage data: device information, IP address, browser type, and interaction data collected through cookies and similar technologies.

3. How We Use Your Information

• To provide, maintain, and improve the Services.
• To process payments and manage your subscription.
• To communicate with you about your account and support requests.
• To monitor and analyze usage for product improvement.
• To comply with legal obligations.

4. Patient Data and HIPAA

ARVEX may process protected health information (PHI) on behalf of covered clinic customers. Where applicable, we enter into Business Associate Agreements (BAAs) and implement safeguards consistent with HIPAA requirements. Clinic customers are responsible for configuring the Services in a manner that complies with their own HIPAA obligations and for obtaining patient consents as needed.

5. Cookies and Tracking

We use cookies and similar technologies to operate and improve our website. You can control cookies through your browser settings. Disabling cookies may affect some features of the site.

6. Data Sharing

We do not sell your personal information. We may share data with trusted service providers who help us operate the platform (such as payment processors, hosting providers, and communication tools) under appropriate data protection agreements. We may also disclose information when required by law.

7. Data Retention

We retain account information for as long as your subscription is active. Patient data processed through the Services is retained according to your configuration and applicable legal requirements. Upon request, we will delete your account data, subject to legal retention obligations.

8. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us through our contact page.

9. Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit and at rest. However, no system is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Continued use of the Services after changes constitutes acceptance of the revised policy.

11. Contact

Questions about this Privacy Policy? Contact us through our contact page.